- Learning why giving just enough is insufficient to your sophisticated customers.
- Gaining high level insight on how to differentiate your organization in driving customer loyalty to your brand through great case studies.
- Exploring the key tools in mapping up the holistic journey of your ultimate customer experience.
- Discovering the techniques to engage employees in developing a customer-centric organization.
- Enhancing the knowledge in measuring customer satisfaction to tackle weak points in your customer experience management strategy.
- Determining the right key in ensuring the maximization in return of investment and sustainability of your customer experience management.
Who should attend?
Chiefs, SVPs, VPs, Head, Directors, Senior Managers & Managers who are responsible for:
- Customer Experience
- Customer Relationship Management
- Customer Service / Consumer Care
- Customer Satisfaction & Loyalty
- Customer Insights & Advocacy
- Service Quality (Banking & Finance Industry)
- Customer Support
- Sales & Marketing
- Market Segment
From the following industries:
- Telecommunications
- Banking & Finance
- Insurance
- Aviation
- Automotive
- Logistics
- Utilities
- FMCG
- Pharmaceuticals
- F & B
- Medical and Others
We specifically design this event for practitioners in charge of :
- Planning and innovating Customer Experience Strategy
- Aligning customer experience management and brand strategies
- Designing the solution plan of failure points in customer experience
- Handling multichannel touch points of customer experience
- Constructing a customer centered organization
- In charge of the frontline or customer service staff
- Segmenting the markets and operating customer feedback/ satisfaction/ experience measurement
- Developing business cases for customer experience management strategies
